Complete Control Mobile

Frequently Asked Questions

What exactly does the CC Control Mobile App for Android™ do?
The CC Control Mobile App for Android™ enables you to control all of the products and components programmed and configured with your URC MRX-1/MRX-2 base station (i.e., Cable Boxes, Lighting, Receivers) using an Android™ device such as a Nexus 4 phone or Nexus 7 tablet. Commands are sent over the local area network via "Wi-Fi" to the MRX-1/MRX-2 (located on the same network). The base station then sends out commands to control the most common devices in your home or commercial building.

Which Android™ devices are compatible with CC Control Mobile App for Android™?
The CC Control Mobile App for Android™ is compatible with devices running Android version 4.0 (Ice Cream Sandwich) or later.

What's the difference between URC's CC Control Mobile App for Android™ and the Total Control Mobile app?
The CC Control Mobile App for Android™ requires an MRX-1/MRX-2 base station and works with Complete Control products only while the Total ControlĀ® Mobile App requires an MRX-1/MRX-2 or MRX-20 base station and works with Total Control systems exclusively. Although both apps perform many of the same overall functions, the Total Control Mobile app adds features and functionality.

What do I need in order to use the CC Control Mobile App for Android™ in my system?
The CC Control Mobile App for Android™ requires a compatible Android™ device to download the app, a setup code to register your system and an MRX-1/MRX-2 base station to use the CC Control Mobile App for Android™. The setup code and registration of your system is completed by your installation professional/dealer.

What sort of products can I control with this app?
The CC Control Mobile App for Android™ can control any product that accepts commands via IR, RS-232 (Serial), or IP (network) protocols. This includes a multitude of products you may find in a home or business setting such as flat panel TVs, DVD players, audio products and many more. Since each MRX-1/MRX-2 base station also has a relay port, it can also be used to turn on/off a relay switch.

Can I control lighting (URC Lighting by Lutron®)?
URC Lighting by LutronĀ® can be controlled via the CC Control Mobile App for Android™ as long an an optional URC transmitter (model RFTX-1) is added to an MRX-1/MRX-2 base station within range of the light to be controlled.

Where and how can I download the CC Control Mobile App for Android™?
The CC Control Mobile App for Android™ can be downloaded by you or your installation professional / dealer from the Google Play Store™.

How much does the app cost?
The CC Control Mobile App for Android™ can be downloaded free of charge. The setup code and programming required for the app to control your specific products retails for $199, and is available from an authorized dealer near you. Your URC Dealer may charge labor fees, depending upon the products being connected and your specific system. To find a local Authorized URC dealer please visit http://www.universalremote.com/locator/.

Which devices are required to use the CC Control Mobile App for Android™?
Although the only device required for operation of the CC Control Mobile App for Android™ is the MRX-1/MRX-2 IP base station for control, when using URC Lighting, it is necessary to add the optional URC transmitter (model RFTX-1).

URC recommends the use of a primary remote control in addition to your Android™ device. A traditional URC remote, using an optional RFX-250, provides the system with a dedicated remote that is usually kept in the same place and always "ready" to control the system.

Do I have to pay an additional fee every time I want to add a new Android™ device to my household?
There is no fee for additional apps. However, your custom install professional is required to download your custom program to the Android™ device. This may require a charge, please speak with your local installation professional / dealer.

I have an iPhone®. Can I use the CC Control Mobile App for Android™ with it?
No, but we offer an iOS version of CC Mobile. Click here for more details.

I am having a flat panel installed along with a URC remote and base station. How can I be sure that my new system is compatible with the CC Control Mobile App for Android™?
Verify with your custom install professional that an MRX-1/MRX-2 base station and RFX-250 RF Antenna has been installed so that your system can be controlled with both your URC RF Remote and the CC Control Mobile App for Android™.

I have one MRX-1/MRX-2 base system in my home, and another one in my summer cottage. Can I use the same CC Control Mobile App for Android™ in both places?
Each Android™ app is only capable of controlling a single system. Another advantage of the Total Control system (and its app) is the ability to use it in multiple household or commercial building scenarios. When using CC Control Mobile App for Android™, the only way to control multiple houses or buildings is to purchase a dedicated Android™ device for each system.

How hard is it to set up the CC Control Mobile App for Android™?
Downloading the CC Control Mobile App for Android™ to a device is simple. It can be downloaded like any other app from the Google Play Store™. Your customized program will then need to be downloaded to your system. This may require that your system programmer or installation professional perform this activity as this is not possible without advanced programming training, authorization and the appropriate software.

Do I still need to have a URC remote control in my AV system if I am using my Android™ tablet with the CC Control Mobile App for Android™?
Although you do not need to have a URC remote to control your devices when using the CC Control Mobile App for Android™ in your system, it is recommended to have your installer specify at least one alternative way to operate your equipment in case your Android™ is unavailable. URC remotes are always ready to control your system, while Android™ devices may be busy opening mail, surfing the internet or playing a game!

How easy is it to use my Android™ phone or tablet to control my home entertainment system? Does it take a long time to learn?
Controlling your system using your Android™ devices is not difficult and is a pleasure to use. You can learn it very quickly as the layouts on your Android™ should be almost similar to what you would see the URC remotes or keypads found in your system.

Are the CCP Android™ and CCP iOS files compatible with each other?
Yes, to make it easy to migrate from device to device, URC has made sure to offer inter-compatibility between similar devices. That means that the CCP file for an iPhone® will be compatible with that for an Android™ phone. This will also work with tablets as a file from an Android™ device will be usable on an iPad®!



Total Control *The CC Control Mobile App for Android™ is not compatible with URC Total Control systems. We offer a separate Total Control Mobile App. To find out more click here.
*The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.



Universal Remote Control, Inc.
500 Mamaroneck Avenue, Harrison, NY 10528
www.universalremote.com

Toll Free: (800) 901-0800
Main: (914) 835-4484
Fax: (914) 835-4532