Privacy Policy


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Universal Remote Control, Inc. (“URC” or “We”) is committed to protecting and respecting your individual privacy.

This notice is to tell you how URC collects and uses information about you. This notice also advises you of the types of information URC collects, and your right to keep your personal information from being used and disclosed by URC.

When you use our services or websites (including www.urc-automation.com, www.urcportal.com or other websites operated by URC), we may obtain non-public information, including personal information, about you. While we collect this type of information when you provide it to us, we do not share with any third parties. We use it to process orders and to provide a more personalized customer experience. We collect location and preference information to trigger control and automation tasks that you, or your dealer, have selected. For example, location information is gathered, with your prior approval, to communicate with your system and trigger action.

URC’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. You can manage the connection between URC & Google Nest devices by using the Google Partner Connections Manager.

 

INFORMATION ABOUT YOU WE COLLECT AND USE

Personally Identifiable Information

The first type of information is known as “personally identifiable information.” In order to serve your needs and to provide improved products and services, we may from time to time request personal and private information, such as your name or company, residence or business address, contact information such as telephone number and email address, payment information when you place orders. You may choose to provide as much information as you like unless the information is required for us to process your order. Many areas of our site are accessible without providing any personally identifiable information. Personally identifiable information excludes any information you may choose to submit publicly, such as reviews, social networking sites, critiques, editorials, testimonials, manuscripts, documentaries, forum or blog discussions.

You may choose to place orders or to set up an account to obtain additional information or to order products and/or services. If you place an order or set up such an account, certain private information will be needed, such as your name or company, residence or business address, contact information such as telephone number and email address and payment arrangements. We will maintain a history of orders and payments via your account for normal accounting and business purposes. URC does not share personally identifiable information about you with other people or companies that are not our business partners.

If you choose not to provide personally identifiable information to our websites, alternate ordering and payment arrangements can be made by providing the necessary information via telephone, fax or mail, or via another standard method of communication.

We may disclose account information when we believe, in good faith, that such disclosure is reasonably necessary to (1) comply with law, (2) enforce or apply the terms of any of our user agreements, or (3) protect the rights, property, or safety of URC, our users or others.

We may disclose account information when we believe, in good faith, that such disclosure is reasonably necessary to:

  • Respond to subpoenas, court orders or legal process; to establish or exercise our legal rights; or defend against legal claims.
  • Share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of URC’s terms of use, or as otherwise required by law.

Non-personally Identifiable Information

The second type of information is known as “non-personally identifiable information” and is collected upon each visit to our website. Our server automatically recognizes visitors’ domain names and Internet Protocol addresses (where possible). We also collect information and statistics about how visitors use the site. This information, which is collected and maintained in an anonymous, non-personal and composite form, allows us to improve the content of our website and facilitate market research.

Protection of Personally Identifiable Information

We use encryption technology to keep your personally identifiable information safe. All of your ordering information – including your name, mailing address, telephone number, e-mail address and credit card data – is encrypted using a secure server for security.

We restrict access to non-public information, including personal information, about you to our employees who need this information to provide products and services to you. We maintain physical, electronic, and procedural safeguards to guard your non-public information, including personal information.

Right to Opt Out or Unsubscribe

We may use your e-mail address to occasionally notify you about important functionality changes to the website, new products and services and special offers we think you’ll find valuable. You may opt-out of receiving these emails at any time, by clearly following the “SafeUnsubscribe” instructions within any such email you may receive. If you opt-out, and later you decide to opt-in, please subscribe again by using the Registration page on our websites, or enter your email address within the Registration page for URC on the website of Constant Contact, Inc., a third party marketing service provider. For more information about Constant Contact, Inc., its privacy policy and statement, please go to https://www.constantcontact.com/legal/privacy-statement.

Cookies

When you visit our websites, information may be stored in a file known as a “cookie.” This file is stored on your computer and is used for future reference. If you revisit our websites, the cookie allows that our websites to identify you as a returning guest and tailor your search experience to you in order to improve your experience, and in order to allow us to optimize the information presented based on your demonstrated areas of interest.

Most Web browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. Please refer to your Web browser’s help file to learn more about these functions. The information contained in our cookies is only used by URC. Your Web browser will not pass a cookie to a site other than the one that created it.

Retention

URC retains personally identifiable information for as long as necessary to use it for the purposes for which it was collected or to comply with legal requirements, such as statutory retention periods. We will delete or make anonymous any personally identifiable information that is no longer required.

Your Consent and Notification of Changes to Our Privacy Policy

By using our websites, products and services, you consent to the terms of this policy. We reserve the right, at our discretion, to change, modify, add or remove portions of this policy at any time. If our privacy policy changes, we will post those changes on this page so that you are always aware of access, security, control of personal information, how information will be used, and whether it will be provided to third parties. Please check this policy regularly for changes. Your continued use of our websites, products or services following the effective date of any changes constitutes your consent to the updated policy.

Questions and Comments:

We welcome your questions and comments about privacy and/or our use of your personally identifiable information. You can also contact us for access or corrections to your information that we have maintained. Please contact us:

Phone:
914-835-4484

Website:
www.urc-automation.com

Email:
[email protected]

Postal Address:
Attn: Privacy Officer
Universal Remote Control, Inc.
500 Mamaroneck Avenue
Harrison, NY 10528

 

INFORMATION ABOUT PRODUCT WE COLLECT AND USE

Media Access Control (MAC) Address

When you use our product, we may obtain non-public information but we’ve designed our product from the very beginning to protect data privacy with the principles that (i) we have no intention of capturing any personal information or real-world identity (ii) we analyze only aggregated data, and (iii) anyone can opt out of participation in this data collection.

When you use our product, we sense the following: the presence of the device, its installation-related information, and a unique identifier known as its Media Access Control (MAC) address. This combination of numbers and letters identifies a specific device to the surrounding networks. Because the MAC address does not disclose the device owner’s real-world identity nor any other personal data, that information is never collected.

We collect and aggregate only anonymous data from your device into reports for us. These reports are used to help us to find and remove errors from our software program, and improve our product services. At no point is your name, phone number, or any other personal information collected by us.

When we provide our product vendor with an analysis of errors, we never include device-specific data nor any personal information of you included in the analysis. Only aggregated data is used.

We do not sell, rent, or otherwise disclose device-specific information to third parties.

Security and Privacy

We employ reasonable technical, administrative and physical safeguards to protect the confidentiality and security of your device information. We use industry-recognized technical safeguards, such as firewalls, and have adopted and implemented security procedures to protect your information from loss, misuse or unauthorized alteration. When we collect your device information, we protect its transmission through the use of encryption such as the Secure Socket Layer (SSL) protocol. We will retain and use your device information for as long as your device is active.

Questions and Comments:

We welcome your questions and comments about privacy and/or our use of your personally identifiable information. You can also contact us for access or corrections to your information that we have maintained. Please contact us:

Phone:
914-835-4484

Website:
www.urc-automation.com

Email:
[email protected]

Postal Address:
Attn: Privacy Officer
Universal Remote Control, Inc.
500 Mamaroneck Avenue
Harrison, NY 10528